Terms and Conditions

'I Just Called To Say...' Supply of Hireable Goods and Services Agreement

1. About These Terms

1.1 These terms and conditions, including the details set out in the acceptance of your order, set out the terms on which you can purchase the goods and services set out in the relevant order confirmation.

1.2 These terms tell you who we are and other important information. They describe how we sell our Goods and Services, set out your rights and responsibilities, and tell you what to do if there is a problem.

1.3 Some of these terms only apply if you are purchasing Goods as a consumer. This means that you primarily use the Goods and Services for personal use (and will not use our Goods and Services for commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.

1.4 Please note that we reserve the right to update, change or replace any part of these terms and conditions at our sole discretion. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

2. Who Are We?

2.1 We are I Just Called To Say..., registered in the UK, whose registered address is 14 Moss Drive, Newport, TF10 7ZG.

2.2 We are an Audio Guestbook rental company, in the business of hiring out Audio Guestbook Telephones for public and private events.

2.3 If you have any questions about this Contract, please use the contact details below:

Email: hello@ijustcalledtosay.co.uk

3. Placing an Order

3.1 In order to engage us to provide our Goods and Services, please book online or speak with one of our staff members via email.

3.2 If you place an order online, your order will only be accepted when we send you a written acceptance of the order by email. When we send you an email confirming the order, a contract between you and us will be created to abide by these Terms.

3.3 Where you hire Goods, if we are not able to provide you with the Goods you have requested while you are on our website, or if we have to order any Goods for you, you understand that we reserve the right to cancel the order at our discretion (for example, if we do not have stock to fulfil the order). If we are unable to fulfil the order, we will notify you as soon as possible and arrange a refund for any money paid in advance.

3.4 If you have ordered any Goods and Services with us and you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

3.5 By placing an order, you confirm that you are an individual who is:

(a) at least 18 years old; and
(b) resident in the UK.

4. Description of Our Goods

4.1 Whilst we display the colours of the Goods as accurately as possible, there may be minor variations between any samples provided online, in our marketing materials, or on any product packaging.

4.2 All products are inspected thoroughly prior to dispatch. Due to the hireable nature of our products, some of which are vintage, on occasion there may be minor surface marks.

4.3 When providing our Goods to you:

(a) we will provide our Goods to you in accordance with these Terms;
(b) we will comply with all applicable laws;
(c) our Goods will conform with the description set out in the order;
(d) our Goods will be tested and sent out in good working order.

5. Delivery of Our Goods

5.1 We will deliver your selected Goods to you according to your chosen delivery address.

5.2 The delivery and return charge is included in the final price.

5.3 You will receive your Audio Guestbook within 2 days prior to your event. You will be required to return your Audio Guestbook no later than 2 days after your event. In the event of a late return, an additional hire cost will be incurred.

6. Performance of the Services

6.1 We will perform the Services in accordance with the terms of this Contract.

6.2 The Services performed by us will conform to their description.

6.3 We will provide the Services with reasonable care and skill.

6.4 If we have agreed to perform our Services to you based on information provided by you, you are responsible for ensuring that the information you provide is correct.

6.5 Sometimes we are prevented from performing the Services because of something outside of our control. If there might be a delay before we can start or restart the Services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, but not limited to, severe weather, accidents or unpredictable traffic delays).

6.6 All warranties, representations, guarantees, conditions and terms, other than those expressly set out in this Contract — whether express or implied by statute, common law, trade usage or otherwise, and whether written or oral — are hereby expressly excluded to the fullest extent permissible by law.

7. Price and Payment

7.1 The price for our Services will be shown at the time of booking.

7.2 Prices for our Services may change at any time. This will not affect existing orders unless:

(a) the information you provided us in relation to your order was materially different from the information we required in order to provide the Services; or
(b) there has been an error regarding the pricing of any of our Services and this affects your order — in which case we will try to contact you using the contact details you provided when you placed your order, and give you the option to re-confirm your order at the correct price or to cancel your order.

7.3 We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.

8. Security Holding Deposit

8.1 We do not charge a security holding deposit at the time of booking. In the event that the Goods are lost or damaged, a fee equal to the full, non-discounted hire price of the phone booked will be charged to your original payment method to contribute to the cost of repair or replacement.

9. Refunds & Cancellations

9.1 You have 14 days from the date of your order confirmation email to change your mind and cancel your order, unless your event falls within this 14-day period after booking.

9.2 To cancel your order, please email us at hello@ijustcalledtosay.co.uk.

9.3 We will issue your refund to the same payment method you used when you placed your order.

9.4 No refunds will be given after the 14-day cancellation period has passed.

10. Faulty Goods

10.1 All Goods will be tested before you receive them. Where the Product does not perform its duty:

(a) if you are unhappy with any of the Services provided, please contact us as soon as reasonably possible;
(b) in the unlikely event that the Goods fail to work, we will ask you to return them for testing. If the issue is with the Goods and not the environment, you will be issued with a full refund.

11. Your Obligations and Restrictions

11.1 You agree that:

(a) you will provide complete and accurate information when placing an order;
(b) you are responsible for making sure that the information you provide us in order to enable us to provide the Goods and Services is correct; and
(c) you will comply with these terms, and any other documents referred to in it, when placing an order for Goods and Services.

11.2 In reading and accepting these terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us via our Contact Page for help or more information.

12. Our Liability to You

12.1 We are not liable to you for any losses you incur where the Products are delayed or cannot be delivered because:

(a) you fail to make information available to us, or fail to provide us with adequate instructions or information to allow us to deliver the Goods; or
(b) you fail to make the location available to us, or fail to prepare the location as required for us to provide the Goods, or fail to provide us with adequate instructions or information to allow us to provide the Goods.

12.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil our contract.

12.3 We are not liable to you for any losses you incur where the Goods are delayed or cannot be performed because you fail to make the delivery location available to us, or fail to prepare the location as required for us to provide the Goods, or fail to provide us with adequate instructions or information to allow us to perform the Services.

13. Term and Termination

13.1 Our contract shall start on the Commencement Date and shall continue until:

(a) all Goods have been returned in full working order; and
(b) all Services have been provided as per the contract details and the Price for the Services has been paid in full — at which point the contract shall expire.

14. Feedback and Complaints

14.1 We welcome any feedback about our Goods and Services. We hope that you are satisfied with any purchase you make with us, and we are always keen to hear about ways to improve our Goods and Services. If you have any comments, please let one of our team know, or submit these to hello@ijustcalledtosay.co.uk.